Hours: 8
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Short Description
Interact with individuals who display a specific communication style and communicate using various verbal and nonverbal modes of communication
Course Outline
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Communication styles Verbal and nonverbal communication Lesson 2: First impression and building rapport The importance of first impression Communicating to build rapport Building positive relationships Lesson 3: Building relationships through feedback Importance of providing feedback Providing feedback Lesson 4: Supervisors |
Lesson 5: Colleagues and subordinates Communicating with colleagues Lesson 6: Customers and vendors Communicating with customers Lesson 7: Organizational culture Understanding organizational cultures |