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Change Management

Hours: 4

Short Description

This course teaches students how to develop the skills to proactively address change and meet the challenges of transition in the workplace. Students will work with various employees to overcome the problems encountered when making changes in your organization. Students will also learn how to develop the ability to effectively handle organizational changes by examining the transition process and understanding their own, and others needs and responses to each phase.

Course Outline


Lesson 1: Fundamentals of change management

Basics of change management
Importance of change
Leading change

Lesson 2: Change process

Steps of a change process
Choose an action
Implement the action
Monitor the progress

Lesson 3: Obstacles to change

Resistance
Complacency
Crisis

Lesson 4: Managing change

Creativity
Commitment
Communication

Lesson 5: Adapting to change

Truths and misconceptions
Factors affecting response
The endings phase

Lesson 6: Coping with uncertainty

The exploration phase
Management of the exploration phase

Lesson 7: Moving forward

The new beginnings phase
Management of the new beginnings phase