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Business Etiquette


Hours: 4

Short Description

This seminar teaches students about the fundamentals of business etiquette. Students learn how to build relationships, create a professional appearance, develop positive relationships with co-workers, and practice cubicle and office etiquette. In addition, the course teaches students the appropriate behavior and etiquette when using the Internet, in daily communications, and in meetings. Students also learn how to handle ethical dilemmas and personal issues, become a good conversationalist, and be courteous when communicating. Students also examine the appropriate etiquette for business meals and functions, as well as how to be a courteous traveler at home or abroad


Course Outline


Lesson 1: Office protocol

Office etiquette
Cubicle and office etiquette
Office relationships

Lesson 2: Professional conduct

Appropriate use of the Internet
Ethical dilemmas
Personal issues in the workplace

Lesson 3: Communicating in the workplace

Introductions
Conversations
Etiquette in meetings

Lesson 4: Etiquette in communication

Telephone courtesy
E-mail etiquette
Writing guidelines

Lesson 5: Business functions

Attending business functions
Business dining

Lesson 6: Traveling for business

The courteous traveler
International travel