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Lesson 1: Introducing the BlackBerry Enterprise Solution
Identify the purpose of the BlackBerry Enterprise Solution.
Architecture and components of the BlackBerry Enterprise Solution.
Lesson 2: Introducing the BlackBerry Enterprise Server
Identify the purpose of the BlackBerry Enterprise Server.
Describe the functions of the BlackBerry Enterprise Server.
Describe the BlackBerry Enterprise Server architecture.
Describe the BlackBerry Enterprise Server components.
Flow from a BlackBerry device through the BES Server.
Lesson 3: Exploring the BlackBerry Manager
Open the BlackBerry Enterprise Server tools.
Open the BlackBerry Manager.
Explore the BlackBerry Manager console.
Describe the levels within the BlackBerry Manager.
Lesson 4: Managing Administrative Roles
Define what an administrative role is.
Describe the functions of administrative roles.
Describe what options each role can access.
Describe how to administer the roles.
Lesson 5: Managing BlackBerry Device Users
Describe how to add users to the BlackBerry Enterprise Server.
Describe how to manage BlackBerry device users.
Configure a BlackBerry device user by setting user properties
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Lesson 6: Managing Administrative Groups
Introduce administrative groups.
Manage administrative groups.
Add administrative groups.
Configure group properties.
Add BlackBerry device users to a new group.
View the Users who are part of a group.
Configure user properties for a group member.
Edit existing groups.
Change which users are part of groups.
Troubleshoot issues with administrative groups.
Lesson 7: Managing IT Policies
Describe IT policies.
Explain when IT policies can be used.
Describe IT policy data flow.
Create and assign IT policies.
Change IT policies.
Troubleshoot and resolve issues with IT policies.
Lesson 8: Managing BlackBerry Devices
Describe BlackBerry device management
Describe how to deploy BlackBerry devices.
Troubleshoot wireless Enterprise Activation issues.
Manage BlackBerry device software.
Manage BlackBerry devices wirelessly.
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